Frequently Asked Questions
Everything you need to know about our fresh and authentic products.
How do you ensure the quality and purity of your food products?
At Khaas Foods, we source directly from trusted farmers and maintain a strict quality control process. Every product undergoes rigorous testing for purity, ensuring no adulteration or harmful chemicals are present.
What are your shipping charges and delivery timelines?
We offer standard delivery within 2-4 business days. Shipping charges are calculated at checkout based on your location, and we offer free shipping on orders above a certain value.
Can I return a product if I am not satisfied?
Yes, we have a 7-day return policy for non-perishable items. If you receive a damaged or incorrect food item, please contact our support team within 24 hours of delivery for an immediate replacement or refund.
Are your organic products certified?
Many of our products are certified organic. We prioritize natural farming methods and provide detailed sourcing information on our product pages to ensure transparency for our customers.
What payment methods do you accept?
We accept all major credit and debit cards, mobile banking (bKash/Nagad), and Cash on Delivery (COD) for most locations.
How should I store my perishable items?
Specific storage instructions are printed on each package. Generally, we recommend storing dry goods in a cool, dry place and keeping oils or dairy products refrigerated to maintain peak freshness.